delivery-information

Standard Delivery £3.95	Next Day Delivery £5.95
Typically delivered within 2-3 working days after the date that the order is placed on the website (when ordered before 4:30pm. Free on orders over £99. During high season and sale, delivery might take a little longer. Working days are Monday-Friday 9am-5:30pm GMT, excluding Saturday, Sunday and bank holidays. During busy times, such as holiday season, delivery might be attempted on a Saturday.	If the order is placed on the website from Monday to Saturday before 9pm, delivery will be made on the next working day. If placed Sunday before 4pm it will be delivered on the next working day. If placed Monday - Saturday 9pm or later, or on Sunday 4pm or later it will be delivered on the second working day. Working days are Monday-Friday 9am-5:30pm GMT, excluding Saturday, Sunday and UK Bank holidays.

Standard Delivery

£3.95

Next Day Delivery

£5.95

Typically delivered within 2-3 working days after the date that the order is placed on the website (when ordered before 4:30pm.
Free on orders over £99.
During high season and sale, delivery might take a little longer.
Working days are Monday-Friday 9am-5:30pm GMT, excluding Saturday, Sunday and bank holidays.
During busy times, such as holiday season, delivery might be attempted on a Saturday.

If the order is placed on the website from Monday to Saturday before 9pm, delivery will be made on the next working day.
If placed Sunday before 4pm it will be delivered on the next working day.
If placed Monday - Saturday 9pm or later, or on Sunday 4pm or later it will be delivered on the second working day.
Working days are Monday-Friday 9am-5:30pm GMT, excluding Saturday, Sunday and UK Bank holidays.

DPD Click & Collect - £5.95

If the order is placed on the website or via our Contact Centre from Monday to Saturday before 9pm, it will be ready for collection at your chosen collection point on the next working day.
If the order is placed on Sunday before 4pm it will available the next working day.
If the order is placed Monday to Saturday 9pm or later, or on a Sunday 4pm or later, it will be available on the second working day.
Working days are Monday-Friday 9am – 5.30pm UK time, excluding UK Bank Holidays.

The following area postcodes have extended delivery lead times as shown:

DESTINATION	POSTCODE AREA	APPROXIMATE DELIVERY TIME WINDOW FROM DATE OF ORDER - STANDARD DELIVERY	APPROXIMATE DELIVERY TIME WINDOW FROM DATE OF ORDER – NEXT DAY DELIVERY
Northern Ireland	All	72 hours	48 hours
Aberdeen	AB, DD8-11	4-6 Working Days	3-5 Working Days
Shetland and Orkney	KW15 – 17, ZE1 - 99	12-15 Working Days	9-11 Working Days
Oban	PA20-23, 24-40, PH49-50	4-6 Working Days	3-5 Working Days
Scottish Highlands & Western Isles	HS9 - 99	8-10 Working Days	7-9 Working Days
	PA41 - 49	7-9 Working Days	6-8 Working Days
	PA60	8-10 Working Days	8-10 Working Days
	PA61 - 75, 77, 78	6-8 Working Days	5-7 Working Days
	PA76	8-10 Working Days	7-9 Working Days
	PH41(2), 42, 43, 44	7-9 Working Days	6-8 Working Days
	PH 19-26, 30-41	4-6 Working Days	3-5 Working Days
	HS1 - 8	6-8 Working Days	5-7 Working Days
	IV41 - 51, 55, 56	6-8 Working Days	5-7 Working Days
	KA27, 28	4-6 Working Days	3-5 Working Days
Inverness	IV 1-20, 25 30- 32,36	4-6 Working Days	up to 2 Working Days
Inverness	IV21 - 23, 26, 27, 40, 52, 53, 54 AB37,38, 55,56 PH19-26,30-35 KW1-3,5-14	4-6 Working Days	3-5 Working Days
Guernsey	GY1-4	72 hours	48 hours
Jersey	JE1-6	72 hours	48 hours
Scilly Isles	TR21 - 25	5-7 Working Days	4-6 Working Days

The confirmation of dispatch email will contain an ‘order tracking number’ and a link to the website of our nominated courier to enable you to track the status of your order.
We aim to dispatch the goods as soon as possible and in most instances (if the item is in stock) this is within one working day.
Any dates we specify for delivery of goods are approximate and, subject always to our Exclusion of Liability Statement, we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.

The precise timing of a delivery cannot be specified. Signatures will no longer be required on receipt of delivery. This is to comply with government health and safety directives. DPD will record the name and a 'Delivered on Authority' message in the signature section of the unit. With this new process you will still get your full track and trace functionality, giving you complete visibility of all your parcels. This now forms proof of delivery process for all deliveries until further notice.
In order to make sure you receive your goods as soon as possible, if you are not at home when we try to deliver, we might leave your parcel with one of your neighbours. If we do this we will leave a card stating where the parcel has been left. In case we cannot reach you or your neighbours to deliver your parcel, we will leave a card in your letterbox to notify you that we tried to deliver your parcel. Please follow the instructions on the card to re-schedule a delivery day. You will find the contact details on the card.